Terms & Conditions

TERMS AND CONDITIONS

The products and services offered are those which appear in the catalog published in the site “www.nature-health.fr” of Nature Health. These products and services are offered within the limit of stocks available. The delivery times are those given as an indication by United Parcel Service (UPS) 72h. In case of unavailability of a product, its planned delivery date is indicated in his card-product. The photographs of the catalog are the most faithful as possible but cannot ensure a perfect similarity with the displayed product, in particular with regard to the colors. The contained information in the card description are delivered to put the consumer able to know the essential characteristics of the market products (article L 111-1 Codes of Consumption).

PRICE LIST

The prices listed in the catalog are prices in euros taking into account the VAT applicable to the day of the order; any change of the rate can be reflected on the price of the products or the services. NATURE Health reserves the right to modify their prices at any time, being however understood that the price appearing in the catalog on the day of the order will be the only applicable one to the purchaser. The prices are all taxes included.

For the Metropolitan France, the contribution to the shipping cost is €7. The sending of the parcels is carried out in residence via UPS (UPS does not deliver the post office boxes). For other destinations contact us. The sending of the parcels at the address which you have indicated, is carried out via UPS (UPS does not deliver the post office boxes). For other destinations, contact us.

GEOGRAPHIC AREA

The online sale of products presented in the website is reserved for buyers residing in France. For the European Union, and outside the European Union please contact us. Following the customs procedures of the country of delivery (outside metropolitan France), Nature Health reserves the possibility to cancel the order due to possible customs constraints.

ORDERS

The buyer, who wishes to buy a product or service must:

-register by filling the identification form on which he will complete all the details requested;

-be identified using his username and password;

-validate his order after having checked it;

-make the payment in the set out conditions;

– confirm his order and regulation.

The confirmation of order involves acceptance of these conditions of sale, and the recognition to have perfect knowledge of it waiver of its own terms of purchase or other conditions. The whole of the provided data and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth signature and acceptance of the made transactions. The salesman will communicate by e-mail, the confirmation of the registered order. All orders placed in Nature Health are intended for the personal use of the customers; Customers or recipients of the products prohibit any partial or total resale of products.

RETRACTATION

The purchasers, non-professional individuals, benefit a withdrawal period of 14 (fourteen) days as from the reception of their order, to return the products to the seller for exchange or refund without penalty (the expenses of return will be at his load). This time runs as from the date of reception of the order. The buyer will find inside his parcel a voucher of retraction joined to the invoice, which has to be filled and to send back by registered letter with notice of receipt, to NATURE HEALTH, 1 rue André Charles Boulle, 92160 Antony, France.

However, any product returned must be returned in its original packaging and without having been opened (article L 121-6 of the Code of Consumption).

PAYMENT TERMS

The price is due with order. Payments will be made by check (sent by mail) or bank card; the payments by bank card will be carried out by the secure payment gateway Stripe uses the Secure Socket Layer (SSL) protocol in such a way as to ensure that the information transmitted is encrypted by a software and that no third party can take knowledge during the transport on the network. An invoice on paper highlighting the VAT will be sent to the buyer.

DELIVERIES

The deliveries are made at the address indicated in the purchase order which can only be in the agreed geographical area. The sending of the parcels is carried out in residence via UPS (UPS does not deliver the post office boxes). The delivery is made by the direct delivery of the product to the announced recipient, or in case of absence, to another person authorized by the customer. The transfer of the risks takes place in favor of the buyer in the delivery of the products in the premises of the latter, unless the fault of the consumer or a case of force majeure is demonstrated by Nature Health. In case of damage during the transport, a motivated claim must be formulated with the carrier within three days as from the delivery (not including holidays). For the deliveries outside metropolitan France, the customer makes a commitment to settle all the taxes due to the import of products, customs duty, value added tax (VAT), and all the other taxes due under the terms of the laws of the country of reception of the order. Nature Health gets free de facto of any legal responsibilities if the payment of taxes was not carried out by the customer.

The deliveries in metropolitan France are carried out by UPS; for the deliveries in the EEC, outside the EEC and FRENCH OVERSEAS DEPARTMENT – FRENCH OVERSEAS TERRITORY (DOM-TOM), please contact us.

The delivery times given are only indicative, if those exceed thirty days as from the order, the sale contract could be cancelled and the purchaser refunded after reception of the proof of non-distribution or declaration of loss of the parcel by the person in charge of it. However, the claim will have to take place within three months of the order, after this period no claim will be processed.

GUARANTEE

All the products supplied by the seller benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. The guarantee of Nature Health products, is of express convention, strictly limited to the replacement of the products recognized by us as defective, with the exception of any expenses, allowances and damages. According to the article L211-4 of the Code of the Consumption, NATURE HEALTH has to deliver corresponding products with order at the time of the delivery. As such, the seller is also responsible for the conformity of the packaging.

In the event of non-compliance of a product sold, it can be returned to the seller who will take it back, refund it or exchange it. Any claim, request for exchange or refund must be made by mail to the following address : NATURE HEALTH, 1 rue André Charles Boulle, 92160 Antony, France, within thirty day of the delivery.

RESPONSIBILITY

The seller, in the process of online sales is only bound by an obligation of means, his liability cannot be committed for a damage resulting from the use of the Internet network such as loss of data, intrusion, virus, rupture of the service, or other involuntary problems.

INTELLECTUAL PROPERTY

All the elements of the site nature health are and remain the intellectual and exclusive property of nature Health. Nobody is authorized to reproduce, exploit, rebroadcast, or use in any way whatsoever, even partially, elements of the site they are software, visual or sound. Any reproduction of simple link or hypertext is strictly forbidden without the express written consent of nature Health.

PERSONAL DATA.

According to the law relative to the computing, to the files and to the Liberties of January the 6th, 1978, the information with specific name character relative to the buyers can be the object of an automated processing. You are informed that during your visits on the site, a cookie can be automatically installed on your browser. A cookie is a data block which does not allow to identify you as user but which allows to record information relative to your browsing on the site. The acceptance of the cookies is obligatory for the making of your order by Internet. You can disable the cookies; in such a case you can reach the website, but will not be able to order via Internet. To know the procedures of deactivation of the cookies, according to your browser, you can find on the website of the CNIL (NATIONAL COMMISSION FOR INFORMATION TECHNOLOGY AND CIVIL LIBERTIES), all information about the procedures of deactivation. NATURE HEALTH makes a commitment not to disclose to thirds the information communicated by the buyers and the visitors on the site. These (latter) are confidential. They will be used by its internal services only for the treatment of the order and to improve and personalize the communication in particular by letters/e-mail of information, and used as well as within the framework of the customization of the site according to the preferences noticed of the users. The present article cannot prevent the sale nor the transfer of activities to a third party. According to the data protection acts of January 6th, 1978, the buyer has a right of access, a rectification, and an opposition to the personal data concerning him. For it, it is enough to make the request by e-mail or by mail by indicating the e-mail address, the name, the first name and the address. The automated treatment of the information, including the management of e-mail addresses of the site’s users was the object of a statement to the CNIL under the number 1197493.

ARCHIVING-EVIDENCE

NATURE HEALTH will archive order forms and invoices on a reliable and sustainable support constituting a faithful copy according to provisions of the article 1348 of the Civil Code. Registers computerized by NATURE HEALTH will be considered by the parts as proof of the communications, orders, payments and transactions occurred between the parts.

LITIGATION REGULATION

The present conditions of online sales are subjected to the French law. In case of litigation, the consumer can seize in his choice, in addition to one of the courts of jurisdiction under the terms of the Civil Code procedure, the jurisdiction of the place he remained at the time of the conclusion of the sale contract despite multiple defendants or guarantee appeal.

PAYMENT, DELIVERY AND RETURN

The credit card payment is made by the secure payment gateway Stripe with SSL safety certificate (https). Our deliveries are carried out by UPS. See the modalities of retraction, return and refund in our General Terms and Conditions.

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  • Payment, Shipping and Returns

    Payment by credit card is made via Secure payment gateway Stripe with SSL security certificate (https).
    Our deliveries are made by UPS. See the terms of withdrawal, return and refund in our General Terms and Conditions.